Our video coverage packages include 10 hours of service, which already covers set-up and pack-up time.

Extending beyond 10 hours will incur overtime fees for the crew (not for the equipment).

Overtime fees are charged per hour and will be added to the final billing.

No, we don't offer a discount for shorter events. We understand some events are shorter, but we still need to account for travel, set-up, and pack-up time. Plus, the day is reserved exclusively for you, so our team and equipment are dedicated to your event regardless of its length. This ensures you get full support and quality coverage from start to finish.

No. The package does not cover testing, rehearsals, or dry runs that fall outside the confirmed booking date.

However, we do participate in online pre-production meetings and conduct ocular inspections of the venue when necessary to ensure proper preparation for the event.

Additionally, all our packages do not include rehearsals before the event date. But for larger projects or events with specific requirements, we can tailor our services to meet your needs. This would be considered a custom project, and not part of a standard package. For events with special requirements, feel free to contact us to discuss how we can accommodate your needs.

Yes. Transportation fees are included in the package rate as long as the event venue is within Metro Manila.
For locations outside Metro Manila, additional transportation charges may apply.

Parking and toll fees are to be shouldered by the client. 

Crew meals should be provided by the client during the event.

• If the call time starts at 6:00 AM or earlier, breakfast must be provided.

• Lunch and dinner must be provided if work is still ongoing during those times.

• If pack-up extends beyond 8:00 PM, an extra meal should also be covered.

A 30% advance payment is required to reserve and block your date.

The advance payment may be made through GCash, PayMaya, or bank transfer (Metrobank).
This amount will be credited as partial payment once the booking proceeds.

The remaining balance or full payment must be settled on or before the event date.
We can email an Official Receipt or Service Invoice once full payment is received.

In case of force majeure, your 30% advance payment will be refunded in full.

Yes. We issue a Service Invoice for our services, which serves as an official receipt and can be used for accounting and tax purposes.

We are a non-VAT company, so no VAT charges apply to our rates.

Our standard rental duration is per day (24 hours) or half day (12 hours). If you rent selected items for half a day, you'll receive a 30% discount.

Yes.

1. 30% off for half-day (12-hour) rentals.

2. 15% off for 3 consecutive full-day rentals — plus, save on transport with just one pick-up and return.

3. Special promotions — watch our website for limited-time offers.

You may pick up and return equipment personally or through couriers (e.g., Lalamove, Grab, etc.).

Yes. We allow a 1-hour grace period for late returns. After this, additional charges may apply.

Please allow time for:

We'll email a rental contract form for you to accomplish prior to your booking date.

Our regular office hours are 8:00 AM to 6:00 PM (Monday–Friday).

Yes. If you're not familiar with operating certain equipment, we can provide a caretaker upon request.

A 30% advance payment is required to reserve and block your date.

The remaining balance or full payment must be settled upon pick-up of the equipment or within the day of return.
We can email an Official Receipt or Service Invoice once full payment is received.

In case of force majeure, your 30% advance payment will be refunded in full.

Yes. We issue a Service Invoice for our services, which serves as an official receipt and can be used for accounting and tax purposes.

We are a non-VAT company, so no VAT charges apply to our rates.

Yes, we can preload your overlay graphics and logos into the ATEM switcher. However, since the switcher's storage for overlays is limited, a separate playback setup is recommended for more complex graphics and video playback.

Because it requires a separate computer, operator, and rehearsals — all of which add more tasks and take away focus from our crew's main responsibilities.

You have five options for GFX and video playback:

1. Our package includes the MYPIN 4K Media Player, which allows you to play videos, photos, and full-frame GFX. It can be connected to our switcher and can also function as a stand-alone player, replacing the need for a laptop computer.
   

2. Have your own separate team and equipment for GFX and video playback — we can take their output and connect it to our switcher as an input.

3. Use your own laptop for simple GFX (without overlays) and to play your video clips.

4. Preload your overlay GFX, logos, or title cards into our computer (video clips cannot be preloaded).

5. Avail of our Wirecast or H2R GFX setup with an additional laptop and add-on cost.

Please prepare your GFX in 1920x1080 PNG format with transparent backgrounds. This ensures they work properly with our ATEM switcher.

We attach a Rode Rycote microphone to our cameras for backup, but we recommend taking the venue's mixed output to capture clear event audio. This signal is connected via XLR to our audio mixer for additional control and fine-tuning.

Recorded files can be turned over to you right after the event — on the same day. Please bring your own external hard drive or SSD formatted as Mac OS Extended (Journaled) or exFAT for compatibility with our system.

Yes. If you just want to play video clips, full-frame GFX (without overlays), or PowerPoint presentations, you can use your own laptop. We will connect it to our switcher as a camera input.

A Technical Director ensures smooth technical operations during your event — checking that cameras are working properly, audio levels are good, and the video feed is displaying correctly on the LED wall.

The TD can also guide the camera operators on what shots to take and assist in switching between cameras. In the absence of a Video Director, the TD can act as one, or work alongside the event's Program Director. The TD usually has an assistant who performs the actual switching.

In short, the TD is not the Video Director. He still follows the event flow provided by your staff or the production team.

Internet can come from the venue, or we can provide connectivity with three options: Basic, Dedicated, or Bonded. [See our Internet Packages →]

Yes, if the package you availed of includes that service.

Our packages offer single-platform livestreaming. For additional platforms, extra charges apply.

As long as you have your own laptop, we can provide a feed of our video coverage. The Zoom account should be owned by the client.

We recommend a minimum of 30 Mbps upload speed for single-platform livestreams, and 50 Mbps upload speed for multi-platform streaming. For best results, use a wired (LAN) connection instead of Wi-Fi.

Yes. For livestreaming, we use a router that has automatic back-up failover, which switches to another network provider if the primary connection fails.

Overlay GFX (graphics) are visual elements placed on top of the live video — such as logos, lower thirds, title cards, or name captions. They help brand your livestream or event and make it look more polished. Simple static overlays (like logos or text bars) can be preloaded in our switcher, while moving or animated graphics require additional software like Wirecast or H2R GFX.

Yes, our BMD switcher can do GFX overlays. But for more complex overlays and video clip integration, we offer an add-on service using Wirecast. Additional fees apply.

Yes, our packages include the MYPIN 4K Media Player. This media player allows you to play videos, photos, and full-frame GFX, and it can be connected directly to our switcher. The MYPIN 4K is a stand-alone player, meaning it can function as a replacement for a laptop if you prefer a simpler, more reliable setup for video playback.

You can also use your own computer for full-frame GFX integration or to play back your own videos. However, the operation and management of these playbacks lie with your own staff or operator, not our tech crew.

For both video clips and GFX, they should be 1920x1080. GFX should be in PNG format.

Yes, if your event will be livestreamed on social media. Please ask your audio team to use copyright-free music.

Social Media Livestreaming is broadcasting your event live on platforms like Facebook, YouTube, or Instagram, so viewers can watch and interact in real time.

Live Feed shows your event on a LED wall or projector at the venue. This service is usually included for free in our packages, as long as you provide the LED wall or projector — we simply run a cable to connect it.

Livestreaming, on the other hand, broadcasts your event online to platforms like Facebook, YouTube, or Zoom. This is an additional service because it requires livestreaming equipment, an internet connection, and extra staff/operators. If you already have a computer and internet connection, we can connect it to our system at no additional cost.

Network Bonding combines multiple internet connections into one stronger, more reliable connection. This helps keep your livestream stable, even if one connection drops or the area has weak signals.

A broadband connection is a fast, always-on internet connection, like fiber or cable, ideal for livestreaming and other online activities.