Digibox Audiovisual Productions Co.
Service & Payment
FAQ
Service & Payment
1. How many hours are included in your live event video coverage packages?
Our video coverage packages include 10 hours of service, which already covers set-up and pack-up time.
Extending beyond 10 hours will incur overtime fees for the crew (not for the equipment).
Overtime fees are charged per hour and will be added to the final billing.
2. What if my event runs only for a few hours? Can I get a discount?
No, we don't offer a discount for shorter events. We understand some events are shorter, but we still need to account for travel, set-up, and pack-up time. Plus, the day is reserved exclusively for you, so our team and equipment are dedicated to your event regardless of its length. This ensures you get full support and quality coverage from start to finish.
3. Do your services include testing or rehearsals before the event date?
No. The package does not cover testing, rehearsals, or dry runs that fall outside the confirmed booking date.
However, we do participate in online pre-production meetings and conduct ocular inspections of the venue when necessary to ensure proper preparation for the event.
Additionally, all our packages do not include rehearsals before the event date. But for larger projects or events with specific requirements, we can tailor our services to meet your needs. This would be considered a custom project, and not part of a standard package. For events with special requirements, feel free to contact us to discuss how we can accommodate your needs.
4. Is transportation included in the package?
Yes. Transportation fees are included in the package rate as long as the event venue is within Metro Manila.
For locations outside Metro Manila, additional transportation charges may apply.
5. Who shoulders parking and toll fees?
Parking and toll fees are to be shouldered by the client.
6. Are crew meals included in the package?
Crew meals should be provided by the client during the event.
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If the call time starts at 6:00 AM or earlier, breakfast must be provided.
Lunch and dinner must be provided if work is still ongoing during those times.
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If pack-up extends beyond 8:00 PM, an extra meal should also be covered.
7. What are your payment terms and methods?
A 30% advance payment is required to reserve and block your date.
The advance payment may be made through GCash, PayMaya, or bank transfer (Metrobank).
This amount will be credited as partial payment once the booking proceeds.
The remaining balance or full payment must be settled on or before the event date.
We can email an Official Receipt or Service Invoice once full payment is received.
8. What is your refund and cancellation policy?
In case of force majeure, your 30% advance payment will be refunded in full.
For cancellations, the 30% advance payment is non-refundable.
If you cancel or reschedule at least 4 days before your booking date:
• The 30% advance payment is refundable (for cancellations).
• The 30% advance payment remains valid and intact (for rescheduling).
9. Do you issue official receipts?
Yes. We issue a Service Invoice for our services, which serves as an official receipt and can be used for accounting and tax purposes.
10. Are your prices VAT-inclusive?
We are a non-VAT company, so no VAT charges apply to our rates.